FAQs
Questions
What products do you offer?
Our business is currently specific to Wall Hanging Décor in which we offer variety of designs from famous celebrities, places, kids specific to Islamic & personalization for everyone.
Where are you located?
We are Karachi based brand & providing our artworks online through our website.
Do you have a physical store?
We are an ecommerce store operating online for now.
Ordering and Payment
How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. We do offer Cash On Delivery payment method too.
Is it safe to use my credit card on your website?
Yes, our website uses secure encryption technology to ensure your payment information is protected.
Shipping and Delivery
Do you offer international shipping?
Currently, we only ship within Pakistan. We are working on expanding our shipping options.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days and delivery times vary based on your location. You will receive a tracking number once your order has shipped.
What are your shipping charges?
Shipping charges are calculated based on the weight and dimensions of your order and will be displayed at checkout.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of purchase. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.
How do I exchange an item?
To exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive the correct item.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
Product Information
Are your products eco-friendly?
Yes, we are committed to sustainability and many of our products are made from eco-friendly materials.
Do you offer customization options?
Yes, we offer customization on select items. Please contact us for more details.
How do I care for my item?
Generally, we recommend regular dusting and avoiding direct sunlight to maintain the quality of your wall hanging.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at info@dewanidecor.com or by phone at 0300-1234567. We are available Monday to Friday from 9 AM to 6 PM.
